Shipping & Delivery Policy

We deliver throughout greater Adelaide and surrounding regions. All deliveries are arranged locally to ensure the health and safety of our live products.

• Standard Delivery: Within 10 business days

All shipments are handled by local carriers or direct delivery from Piccadilly Farms.

Delivery costs are calculated based on your location and order size:

• Standard Orders (under 50kg): Calculated at checkout
• Large Orders (50kg+): Custom quote provided
• Local Pickup: Available from Piccadilly Farms - contact us for details

Orders are typically processed within 1-2 business days once payment has been received. We prioritise live product orders to ensure they're delivered in optimal condition.

Delivery times may vary based on weather conditions and local traffic. During peak periods, we ask for patience as we manage demand carefully to maintain product quality.

We deliver throughout greater Adelaide and surrounding regions, including:

• Adelaide metropolitan area (all suburbs)
• Adelaide Hills region
• South to Victor Harbour
• North to Gawler

If you're unsure whether your location is within our delivery range, please contact us and we'll be happy to help.

Live worms and related products are carefully packaged in breathable, secure containers with insulation to protect them during transit. We monitor weather conditions closely and may schedule deliveries strategically to avoid extreme temperatures, particularly during Adelaide's hot summers.

Your safety and the health of our products are our top priorities.

Once your order is ready for delivery, you'll receive tracking information via email or phone. For direct deliveries, we'll contact you to confirm a convenient delivery time.

If your order is delayed, damaged, or there are any issues upon delivery, please contact us immediately:

• Email: warrengore21@gmail.com
• Phone: 0439 815 454

For live worms, if they arrive in poor condition, we require photo evidence within 8 hours of receiving the delivery. We'll arrange a replacement or refund promptly. Concerns lodged after 8 hours may not be eligible for replacement or refund. Delivery costs for returns are non-refundable unless the error was on our part.

Live worms are perishable and sensitive to temperature. Customers are responsible for ensuring someone is available to receive the delivery promptly. If worms are left in extreme temperatures for too long, their health may be compromised.

Upon arrival, worms should be homed into their worm farm immediately. If you have any concerns about the condition of your worms when they arrive, contact us immediately on 0439 815 454 or warrengore21@gmail.com.